Call Center Representative

Compensation: Based on Experience
Employment Type: Full-Time (On-Site)

WebFindYou promotes and educates companies, agencies, and freelancers on the most successful digital strategy called True Digital Marketing. We also provide the Internet's first True Digital Marketing Technology that allows everyone to implement this superior strategy with less hassle, time, and costs.

With WebFindYou, the competitive business landscape is leveled, allowing small and medium businesses to compete with larger ones with greater resources and budgets. One only needs to follow our proven formula via our step-by-step tasks with corresponding video tutorials. They'll be maximizing the True Power of the Internet for their business or that of their clients.

We're looking for energetic, friendly, experienced, and bilingual Call Center Representatives to join our amazing company. We are primarly seeking someone for full-time work from Monday to Friday from 9AM - 6PM EST, but we are also looking for someone part-time for a night shift Monday to Friday from 6PM - 9PM EST and then 8 hours on Saturday.

Position Summary:

The Call Center Representative will be responsible for managing both inbound and outbound calls. Their primary goal will be to use our internal CRM to schedule meetings with the sales department. In addition, they'll follow up with active leads to get them scheduled. They will collaborate with other departments to ensure efficient customer service, scheduling, and problem resolution, guaranteeing customer satisfaction while meeting the established appointment goals.

Position Duties:

• Handle and manage incoming customer calls to schedule appointments and provide customer service support.
• Make outbound calls to schedule appointments with new potential clients, ensuring the coordination of meetings or demonstrations with the sales team.
• Identify sales opportunities or customer needs during interactions and refer them to the appropriate team.
• Record and update customer information in the management system, including details about scheduled appointments.
• Meet the established appointment and team performance goals while maintaining high levels of customer satisfaction.
• Collaborate with other departments to solve problems and improve the customer experience, ensuring comprehensive service.
• Maintain clear, precise, and results-oriented communication with customers and the sales team.

Position Requirements:

• Previous experience in customer service, telemarketing, or sales, preferably in a call center.
• Effective verbal and written communication skills, with the ability to persuade and efficiently schedule appointments.
• Proactive attitude and negotiation skills to ensure a high volume of scheduled appointments.
• Ability to work under pressure and meet appointment and performance metrics.
• Basic knowledge of computer tools and customer management systems (CRM).
• Ability to solve problems quickly and efficiently, always focused on customer satisfaction.
• You must be fully bilingual in English and Spanish.

To apply, fill out the application below and upload your resume. If we believe you have what it takes for the position, we will contact you via email or call you to arrange a possible interview.