Call Center Customer Service Representative

Compensation: Based on Experience
Employment Type: Full-Time (Remote)

WebFindYou promotes and educates companies, agencies, and freelancers on the most successful digital strategy called True Digital Marketing. We also provide the Internet's first True Digital Marketing Technology that allows everyone to implement this superior strategy with less hassle, time, and costs.

With WebFindYou, the competitive business landscape is leveled, allowing small and medium businesses to compete with larger ones with greater resources and budgets. One only needs to follow our proven formula via our step-by-step tasks with corresponding video tutorials. They'll be maximizing the True Power of the Internet for their business or that of their clients.

We're looking for a Call Center Customer Service Representative to work with the WebFindYou Marketing Department and other internal teams.

Position Summary:

The Call Center Customer Service Representative will be responsible for managing both inbound and outbound calls. Their goal will be to provide customer support, resolve inquiries, and record information in the system. Additionally, they will make proactive calls to schedule appointments with potential or current clients, coordinating meetings or demonstrations for the sales teams. They will collaborate with other departments to ensure efficient customer service and problem resolution, guaranteeing customer satisfaction while meeting the established appointment goals.

Position Duties:

• Handle and manage incoming customer calls to resolve inquiries, provide technical support, or process complaints and requests.
• Make outbound calls to schedule appointments with potential or current clients, ensuring the coordination of meetings or demonstrations with the sales team.
• Identify sales opportunities or customer needs during interactions and refer them to the appropriate team.
• Record and update customer information in the management system, including details about scheduled appointments.
• Meet the established appointment and team performance goals while maintaining high levels of customer satisfaction.
• Collaborate with other departments to solve problems and improve the customer experience, ensuring comprehensive service.
• Maintain clear, precise, and results-oriented communication with customers and the sales team.

Position Requirements:

• Previous experience in customer service, telemarketing, or sales, preferably in a call center.
• Effective verbal and written communication skills, with the ability to persuade and efficiently schedule appointments.
• Proactive attitude and negotiation skills to ensure a high volume of scheduled appointments.
• Ability to work under pressure and meet appointment and performance metrics.
• Basic knowledge of computer tools and customer management systems (CRM).
• Ability to solve problems quickly and efficiently, always focused on customer satisfaction.

To apply, fill out the application below and upload your resume. If we believe you have what it takes for the position, we will contact you via email or call you to arrange a possible interview.